Process Analysis For Verizon s Customer Service - 925 Words

Less hassle and additional assistance when they are chatting or calling Verizon’s customer service department- This is one added process that should never be considered a gap or omission in any business setting, especially customer service. However, it happens on a daily basis where a customer contacts our call center and simply wants to upgrade their devices or plans, then are not able to do either one for various reasons. Such as, not having their devices or plans long enough, being late on a payment, then still being required to pay the late fees, or the system will not permit the agent to make any changes for countless unknown reasons. These issues tend to stress the customers out and force them to submit negative reviews on social media or other outlets, too include a survey if they’re lucky. A. Process Analysis: The process analysis for this project will include a step by step breakdown of the process phases. These phases will be used to convey the needed inputs and outputs of the operations in order to improve the overall process. This operation will also help improve the current situations which is plaguing Verizon. For instance, shortening hold and help times, organizing the website and phone menus, offering surveys for everyone, and enhancing customer service practices. This will also help remove any superfluous waste thus increasing the overall effectiveness within the process. This process will also include specific issues, internal and external impacts,Show MoreRelatedComponents Of A Successful Business System1309 Words   |  6 PagesThere is the need to know what a business system is and how to construct useful systems and measures to run a business. A system is a process, technique, or an action intended to accomplish a detailed result.. Establishing a va luable business systems helps attain outcomes that are unfailing, assessable, and eventually do good for customers. 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Marketing Objective: To decrease the monthly customer churn rate to less than 1%, therefore ensuring Verizon Wireless will continue to lead the competition in customer loyalty. Executive Summary: Cellular communications is such a large aspect of today’s industries, and with the number of consumers alreadyRead MoreThe Leader in Me1370 Words   |  6 Pagesaffecting the world of work. Examples include increased global competition, the impact of information technology, the re-engineering of business processes, smaller companies that employ fewer people, the shift from making a product to providing a service, and the growing disappearance of the job as a fixed bundle of tasks. (Cascio, Wayne F. 2005) Many organizations have adopted practices; policies, procedures, and culture that emphasize teamwork and collaboration across work groups. These efforts

Vocational Placement for Sociological and Cultural Factors

Question: Discuss about theVocational Placement for Sociological and Cultural Factors. Answer: Sociological and cultural factors are among the major factors which affect the performance of any organization (Bitektine, 2011, pp. 151-179). As an employee of a certain health organization, sociological and cultural factors have been among the major factors which affect us as the employees, the management of the organization, the clients of the organization, and the general performance of the entire health organization. In this report, we shall analyze how sociological and cultural factors affect the clients in the community work and services. For effective analysis of our query, we shall use a research-based approach to determine how sociological and cultural affect the clients in the community work and services. To collect the required data, we shall use observation method, analyze various policies and procedures of the organization, examine the website of the organization, and ask various questions concerning the sociological and cultural factors affecting the organization (Bova and Mina, 2014). The questions will be asked orally, and the questionnaire method will be used to some members with speaking/hearing problems or those who dont like answering oral interviews (Gillham, 2008). The responses obtained will help us to know the effects of sociological and cultural factors on this health organization and other organizations in general. After collecting the data using the methods mentioned above, we obtained the following responses: Various sociological and cultural factors are very important in the performance of the organization. For example, cultural diversity has incorporated different skills and creativity from different ethnicities which have helped to improve the performance of the organization. This organization has tried to incorporate various sociological and cultural aspects to enhance its performance. For instance, it has employed highly educated and qualified employees for professional jobs and has also employed manual workers who dont have higher education qualifications for manual jobs. The organization follows stipulated policies and procedures which define that the employees of the organization should never be discriminated by their race, color, gender, religion, education level, or any other social or cultural factor. These policies and procedures have helped to enhance the services offered by the organization. The policies of the organization against the discrimination of the workers are in line with the national policies and rules against discrimination of various people by their social and cultural differences. We have different social and cultural differences as employees of the same organization. We should forget our social and cultural differences and work like brothers and sisters to live together in harmony (Moran, Abramsom, and Sarah, 2014). This has always been my approach to dealing with social and cultural differences in my daily life encounters. This organization has tried its best to address the clients social and cultural issues. It should make sure it treats all the clients of different social and cultural differences equally in all the aspects of its operation for it to enjoy maximum benefits from different social groups and cultures. Client support In our data collection process, we came across many respondents most of which were the clients of this health organization. In this section, we shall analyze the socio-cultural information of three different clients who we came across. The different socio-cultural information of the clients is shown in the table below: Client Socio-cultural information Way information was gathered Response (information or service) 1 Age Using oral interview method 75 years 2 Gender Using observation method Female 3 Education level Using questionnaire method Bachelors level The data of the first client was obtained using an oral interview which was conducted within the compound of the health organization. The socio-cultural information under consideration was the age of the client, and it was realized that the client was 75 years of age. The other socio-economic under consideration was the gender for the second client. The second client was a female which could be told through direct observation method. The third and the last socio-cultural information under consideration was the education level of the client. From the questionnaire method, the third respondent (client) was determined to have a bachelors level of education. The results of all the three respondents whose socio-economic data was corrected is tabulated in the table above. The different socio-economic information of all the three different clients discussed above is a clear indicator that this health organization gives medical attention to all the clients regardless of their differences in the socio-economic status. Workplace communication strategies In any organization, it is always good to have good communication skills especially towards the clients or customers who play a great part to enhance the performance and prosperity of the organization (Nicotera and Putnam, 2009). As an employee of this organization, I also need to improve my communication skills and be very cautious especially when dealing with the clients. The manager of the organization has excellent communication skills and uses a courtesy in all his communications regardless of who he is talking to. Being polite and observing courtesy is very important for any organization as it helps the clients to feel appreciated and will always come to the organization again (Jacobson, 2009). Courtesy and politeness is not only needed when talking to the clients but also when having your discussions in different groups as workers. Good communication skills are very important and advantageous. I remember a time when we were discussing within the workplace, and the good communication skills full of politeness and courtesy of one of our group members who was addressing us earned him a promotion in the job place. Managers need to have very good communication skills for them to manage the employees and other clients effectively (Whetten and Cameron, 2014). In this organization, feedback is always given in written form or may be given orally at times. When giving orally, it is required to be very cautious, polite, audible, and clear to make sure the client gets the feedback as required. Courtesy, politeness, audibility, and clarity are among the main requirements of effective communication (DeVito, 2015). This means all the workers of the organization; I included, should improv e their communication skills to be very clear, audible, polite, and courteous. Good communication skills are well stipulated in the organizations policies and procedures and should be followed strictly. Development and implementation of service programs I interacted with various clients within and out the health organization. I found that most of the common problem on health issues were going to the health centers which are located a bit far from the homes of most people. This was a major problem especially for the elderly who did not have some young people taking care of them. I decided to visit the elderly and concentrate on their health status since the elderly are the most prone to different illnesses (Mackowiak and Liang, 2007, pp.441-456). I engaged them in in face to face discussions which could help me to know their health problems. Our organization has set aside a special program which looks the health affairs of the elderly (70+ years) in a special way. Our health officers have the records of all the elderly and visit them at least once every month to check their health conditions and offer any medical assistance where necessary. The visits are usually full of health lessons and some treatments where necessary to enhance the lives and the health status of the elderly (Haboubi and Ahmed, 2010, pp.207-216). As an employee of this health organization, Im one of the people given the responsibilities of visiting various special groups within the community to check their health conditions. I do communicate with the special people to know their health conditions and report my findings to the management team of the health organization for them to take the necessary measures. The major problems I encounter in my work is lack of cooperation by some members of the community. Some people refuse to disclose their health information to strangers, and this makes the task very hard. I am forced to leave such members unattended and deal with those who give their health conditions for assistance. Our work, as a health organization complies with the legal framework and offers high-quality medical services to the elderly and the other people in general. As an organization, we use drugs and other health products which have been accepted by various legal bodies of the country. The program has been very effective as it has managed to help thousands of elderly and other people with some special health needs. We have also got databases with the health data of most of the elderly and other people with special health requirements which has enhanced the medical services we offer to them and the other people in general. Health databases of the people are very necessary for any health organization as they enhance the storage of the peoples health data which simplifies the treatment processes (McLafferty, and Sara, 2011). Skills and knowledge activity Action The program of visiting different groups with different health requirements was meant to improve the health conditions of the people in those special groups. It would also help to improve my relationship with them and the relationships among themselves as different groups could meet, in my presence, and share some health tips in different health seminars which we organized. As the leader and the organizer of the health seminars, I made sure I got the health data of every client which I could forward to the organizations management team. In the seminars, I could also offer some education about good health and offer them with some health materials such as health journals and handouts which were issued by the health organizations. The major problem with the seminars was absenteeism of some people, but I would always tell the members present to make sure they encourage their friends to come as the seminar is very important in their health status. The seminars were supported by my health organization and other health organizations, and they could give some health materials which I was supposed to share with the clients. The seminar meetings were organized in compliance with the legal framework (law) and all the health materials and other materials given in the meetings were authorized by the law. All the feedback which could be concerning health issues, general comments, or any other feedback was given to the health organizations which were the main sponsors of the health seminars. The seminar helped to improve the health conditions of the people. At long last, very many people benefited from the program by getting treatment from the supporting health organizations. Health seminars are very educative and help to improve the health conditions of people (Scandurra, Isabella, and Koch, 2008, pp.557--569). References Bitektine, A., 2011. Toward a theory of social judgments of organizations: The case of legitimacy, reputation, and status. Academy of Management Review, 36(1), pp. 151-179. Bova, S. and Mina, S., 2014. Data-collection methods. Nursing Research in Canada-E-Book: Methods, Critical Appraisal, and Utilization, p. 287. DeVito, J., 2015. The interpersonal communication book. s.l.:Pearson. Gillham, B., 2008. Developing a Questionnaire. 2nd ed. London: Continuum International Publishing group. Haboubi, T. and Ahmed, N., 2010. Assessment and management of nutrition in older people and its importance to health. Clinical Interventions in Aging, Volume 5, pp. 207-216. Jacobson, K., 2009. Communication Skills for Conservation Professionals. 2nd ed. London: Island Express. Mackowiak, S. and Liang, P., 2007. Infections in the Elderly. Clinics in Geriatric Medicine, 23(2), pp. 441-456. McLafferty, C. and Sara, L., 2011. GIS and Public Health. 2nd ed. New York: The Guilford Press. Nicotera, M. and Putnam, L., 2009. Building Theories of Organization: The Constitutive Role of Communication. 1st ed. New York: Routledge. Moran, T., Abramsom, N. and Sarah, M., 2014. Managing Cultural Differences. 9th ed. New York: Routledge. Scandurra, S., Isabella, and Koch, M., 2008. From user needs to system specifications: Multi-disciplinary thematic seminars as a collaborative design method for development of health information systems. Journal of biomedical informatics, 41(4), pp. 557--569. Whetten, D. and Cameron, K., 2014. Developing Management Skills: Global Edition. s.l.:Pearson Higher Ed.

The Lord Of The Flies - Character Analysis Essays -

The Lord of the Flies - Character Analysis Ralph: main character- Ralph is the narrator of the story. Jack: Jack is Ralph main enemy in the story. He leads the hunters. Piggy: Piggy is the smart one of the group. Simon: He is my favorite character in the story. He is viewed as the Christ-figure and interprets the mysteries of the island. Roger: Roger is Jacks sidekick and is a vicious murderer at heart. Sam and Eric: The twins stick close to Ralph until they are forced to join the hunters. Their main job is to watch the signal fire. The littluns: The littluns are basically the younger boys and ride the bandwagon. The two boys Ralph and Piggy meet each other in a thick jungle and discover that they crashed in an airplane and are stranded. They also learn that there are no adults present on the island and that none of the adults survived the crash. As they approach a beach, they find an enormous conch shell. Piggy gives the conch a little toot and summons the rest of the boys on the island to the beach. The boys assemble and el ect Ralph as the leader. Ralph then assigns the Choir, led by Jack, to be the hunters. Then Jack, Ralph, and Simon set out to explore the island. Near the end of their journey, they encounter a wild pig. Jack tries to kill it, but is unsuccessful. When the explorers get back, a meeting is held. The explorers explain that the island is deserted but there is enough food to keep them alive. Jack and the hunters promise to supply meat. Ralph makes a rule that whoever is in possession of the conch shell is allowed to speak. Ralph proposes the idea of a signal fire to alert passing ships of their presence. All the boys agree and everybody rushes to the hilltop to start a fire. The fire sparks the gathered wood into a blaze. One of the boys is reported missing but none of the boys will admit to the likelihood of an accident. Everyone is hard at work the next day, either building huts or hunting. Soon the younger boys loose interest and go off to play. A meeting is called and the boys come up with some new ideas and talk about problems. Meanwhile jack wanders off and enjoys the peace and quiet. Soon the boys get into a rhythm of everyday life. In the morning is the best time for activity because it is cool and quiet. Afternoons are associated with napping. Some of the littluns are suffering from diarrhea from eating too much fruit. While Ralph and Piggy sit on the beach they notice a ship on the horizon, and are horrified to see that the signal fire has gone out. The boys rush to the hilltop to try to get it going again but it is too late. Jack and the hunters who were in charge of the fire were nowhere to be found. Ralph scolds Jack about the fire and he apologizes though he does not really care. Another meeting is called at the familiar place and Ralph reprimands them about their irresponsibility. Then the subject of the so called beast comes up. Ralph and Piggy try to give an explanation but it has no effect. Eventually chaos spreads though the crowd and the run off led by Jack, and Ralph is thoroughly agitated. That night, an air battle is going on and a dead pilot, with a parachute, lands next to the signal fire where Sam and Eric have fallen asleep. They are awakened and are terrified by the shadows and the body. The twins scramble down to the beach where a group has assembled, and they tell the story with farfetched details. A team of explorers is sent to investigate. They discover new land and plan what they will do with it, but Ralph reminds them of their mission and they continue. As they approach the hilltop, Jack accuses Ralph of being chicken and starts up by himself. They are frightened by what they see and spread even more panic with their report. Jack decides t o hold a meeting and

Reaction Paper on Revolution Open Source Essays

Reaction Paper on Revolution Open Source Essays Reaction Paper on Revolution Open Source Paper Reaction Paper on Revolution Open Source Paper A really great movie and very approachable. It helped me in understanding the real meaning of open source. Before I thought that Open Source means that the software is for free and it kept me wondering how software companies would benefit from it. After watching the movie I clearly understand that Open Source software Is not purely for free. Open Source means that the source code will be available for users where they can modify or correct a bug that they can share to others. With these Open Source quickly releases numerous version modified and personalized by the rogrammers community. It doesnt matter if youve never heard of Richard Stallman or dont know what a kernel Is. Certainly the filmmakers didnt entirely know the history before starting the movie, it doesnt take itself too seriously, and it did not focus only in the open source movements success or failure. What I like the most in the movie Is the story of the founding father of the Free Software Association/ GNU movement Richard Stallman on what he believe and how he conceptualized and eventually succeeded in his GNU movement. His idea Is about having free software nd forming a community where people can share what they learn from playing with the free software is the main reason why Open Source is having its success. He somewhat stated that it Is human nature to share, Meanwhile Linus Torvalds and other people who have believed in the idea of Richard Stallman it also human nature to gain profits for what they are doing. To me this documentary somewhat inspire me to work harder in school because if these little people contributed huge ideas about Open Source so I am. I dont want to be just another Information Technology graduate.

Marketing and sale Assignment Example | Topics and Well Written Essays - 4500 words

Marketing and sale - Assignment Example Specifically, the current focus group will concentrate on; The first step of a focus group project is to determine various components and project partners. The current focus group project is on a newly developed ‘all natural granola style cereal.’ So, project partners for this focus group will be participants such as, housewives, young consumers of the age group 21-30, young executives and middle-aged professionals. Project partner will also include a moderator, a auditing expert, a technical and a assistant. The total number of participants included in the group will be 10. The focus group is expected to be diverse providing feedback and ideas from different perspectives. As such, the selected focus group will be a mix of male, female and young participants, who are consumers of cereals (NCBI, 2013). Sampling of Cereal Brands: During first stage of the focus group project, a sample survey test will be included and the attendees will be given three cereal brands, where only one brand will be of the company. They will be asked to differentiate on the basis of taste, appearance and likeness. Some of the model questions that can be asked to participants in the sampling survey are: Focus group interview: In the second stage, questions will be asked separately to the focus group regarding quality, taste and other features of the product. Some of the questions that can be asked during the cereal sampling are; Focus Group discussion: The next stage will include an open discussion forum, where the participants will express their views and opinions regarding product, usage and avenues for further improvements. Analysis: After successful conduction of a focus group, the next important stage will be dissemination of data and information gathered during the process. Analysis of the data will help in evaluating alternatives and deciding appropriate actions

Risk Management Coursework Example | Topics and Well Written Essays - 2000 words

Risk Management - Coursework Example Change in management structure Preliminary Risk Analysis Given the fact that there are different priorities for the said project, there is the tendency that there will be major changes in the organizational management to suit some priorities as against others. The preliminary risk analysis would be used as qualitative analysis to identify the undesired event of organizational change and then suggest possible improvements and other suitable preventive mechanisms (Keong, 2002). Unavailability of hardware Hazard and Operability studies (HAZOP) The construction of spacecraft is an engineering project that demands a very high quantum of hardware input. There could however be possible unavailability and shortages. Once this happens, it would constitute an operational hazard (Perry, 2008). To this end, a hazard and operability studies would be useful in the â€Å"application of a formal systematic critical examination of the process and engineering intentions of new or existing facilities to assess the hazard† (Keong, 2002). ... This not withstanding, HAZOP can be used as a qualitative analysis to identify suitable replacements in systems that would not bring about the system requirement changes. Delays in specifications Failure Mode and Effects Analysis(FMEA/FMECA) The project would bring about the need to deal with essential interfaces that would have to be specified on regular time margins. However, there is the risk that these specifications may delay and not arrive on schedule. Such delays may cause failures in implementation, and this is why the failure mode and effects analysis would be necessary in identifying the mode of failure and the threat it would pose to the entire project. Underestimation of project size Fault tree analysis At the preparation stage of project management, extensive time is spent on budgeting and estimation of the project size. There is however the risk that external factors, such as inflation and shortage of hardware could bring about an underestimated project size. The fault tree analysis when used in this analysis would help in building a chronology of all possible causes of the risk so that with the line of cause well known, preventive mechanisms can be schemed towards the risk (Heldman, 2005, p. 132). Underperformance of CASE tool Failure Mode and Effects Analysis(FMEA/FMECA) The nature of the current spacecraft construction demands the preparation of a CASE tool. However, there is the risk that the CASE tool may not performance as much as it should perform. Once this happens, it would be considered a failure and thus a failure mode and effects analysis would be necessary in quantifying the mode of failure and predicting possible scope of effect of the failure on the product. Technological changes Fault tree analysis Technology is one of the

Organic Foods Essay Example for Free

Organic Foods Essay When we see the word ? organic on a carton of an organic whole milk or on a plastic bottle of Stonyfield Farms organic low fat yogurt, the words and phrases such as ? pure, ? chemical-free, ? natural and ? healthy naturally comes to mind, and there is little doubt in these assumptions. Organic foods are dairy, produce and poultry products that were treated with no pesticides, growth hormones, or antibiotics. Organic foods have been generating a lot of hype because of the food safety that it offers an individual. Another reason is the documented claims proving organic foods having a generally fresher taste than their conventional counterparts. And lastly, organic foods offer much more healthy benefits, meaning it has a higher nutritional amount than a non? organic food. The question that potential organic consumers seem to ask pertaining to this issue is that is it worth paying for. Even with its higher cost, organic foods are a worthwhile choice for a better health and nutrition. Various tests by the United Nations Food and Agriculture Organization demonstrated that some apples, such as the Golden Delicious, scored higher taste scores when grown organically. Also, because organic farms tend to be smaller, they often sell their products closer to the point of harvest. Thus, organic fruits and vegetables taste more farm fresh than comparable conventional produce. However, organic foods might also have more flavor because organic farmers often breed with taste instead of marketability as the primary factor. Conventional tomatoes, for example, are often bred to be perfectly red and round, to match the ideal appearance of a tomato, meaning that taste is an attribute that has a lower priority in these products. In addition to crop diversity and selection practices, organic farming emphasizes soil nutrition, which can positively influence the taste of the food. The main criticism surrounding organic food is that its costs are expensive and is elitist, because of how only rich people can afford it. The magazine Consumer Reports stated in its article When It Pays to Buy Organic that typical organic foods costs from 50% to 100% the price of conventional items, but according to a Primary Health Care article, published studies concluded that an organic produce is packing with a significant increase in nutrients and dry matter. Organic produce has 27% more Vitamin C, 29. 3% more magnesium, and 21% more iron compared to the non-organic; also contain 26% more dry matter, which means that it does not shrink as quickly when cooked as there is less water that will evaporate. Organic food may seem to be expensive at first glance, but when you look at all the factors that come with the product, it is a better buy in the end. Knowing what organic products to buy, and what not to buy will also help out cut the unnecessary purchases of everything organic. The United States of Department of Agriculture listed apples, bell peppers, celery, cherries, grapes, nectarines, peaches, pears, potatoes, red raspberries, spinach and strawberries as the dirty dozen that should be consumed as often as organic. The USDAs own testing reports that their conventional counterparts accumulate a good number of pesticide residues, which has numerous negative effects. The USDA continues by suggesting to consume organic meat and poultry to help avoid the effects of the mad-cow disease, and buying organic baby food in order to prevent the baby from having exposure to toxins. Organic seafood, on the other hand, were not suggested to be purchased, for there is not enough documentation that it has significant differences with its conventional counterpart. The health benefits that organic products offer just outweigh the costs so far. In 2002, Danny Asami et al.of the Department of Food Science and Technology did a research on the amount of phenolic content (which provides protection against cancer) and Vitamin C content of conventional and organic produces, and concluded that the fruits that were grown organically possessed significantly higher concentrations of both phenolic and Vitamin C. Organic tomatoes have much more lycopene in them, and organic fruits and vegetables contain more flavonoids. Organic milk has its perks too, for Danish Institute of Agricultural Research proclaimed that it has higher amounts of Vitamin E, beta-carotene and several antioxidants than regular whole milk. The food safety that organic products offer cant be denied either. Pesticides that are often found on non-organic foods have its obvious negative effects, and also some subtle ones. Such effects like immune suppression, hormone disruption, neurological damages are the risks that pesticide residues are leaving in a non-organic food. New studies also show that pesticides are capable of being passed from the womans womb to its offspring, which may cause numerous implications to the fetuses brain. Unfortunately, organic products do contain pesticide remains at all, however for the people who seek to reduce the risks of a pesticide residue, organic products are a much better option. Organic foods can not only give us peace of mind, but it provides us with such substance that non-organic food is lacking. It gives us the freshness that nature has intended for us all along, and in a society where health gives us power, we cannot go wrong on eating healthy and enjoying it at the same time. Our health is worth everything, so while the cost may be too steep, the profits that it brings back to us are far more redeeming.